People often struggle with understanding prices. A well-known example is the 1994 lawsuit where Stella Liebeck received $2.9 million after spilling hot McDonald's coffee on herself, leading to severe burns. While many viewed the lawsuit as frivolous, Liebeck's injuries were undeniably severe. Determining McDonald's financial responsibility was the main challenge. Initially, Liebeck sought $20,000, but McDonald's only offered $800. Her attorney, S. Reed Morgan, who had prior experience with hot coffee cases against McDonald's, deemed their coffee "defective" for being served at 180-190 degrees Fahrenheit, much hotter than some competitors.

Morgan observed other hot coffee settlements, noting one case that settled for $230,000. Even though Liebeck spilled the coffee herself, Morgan employed a controversial psychological technique known as "anchoring" on the jury, resulting in the $2.9 million award. Anchoring influences people by presenting an initial number that affects their subsequent judgments. Psychologists Amos Tversky and Daniel Kahneman illustrated this with an experiment, where people's estimates about African nations in the UN were swayed by a randomly chosen number.

Marketers have long used anchoring to influence consumer behavior, and studies show it affects monetary estimates even in real-world scenarios. For instance, high prices for Broadway tickets make cheaper ones seem like a bargain. In the McDonald's case, Morgan asked jurors to consider penalizing the company by 1-2 days of worldwide coffee sales, roughly $1.35 million a day. This memorable anchor led jurors to a punitive award of $2.7 million, aligning precisely with two days of sales.