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Will Thompson, Nicole Cacal
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โก Free 3min Summary
What's Your AI Strategy? - Summary
A practical guide for businesses looking to implement customer-centric AI strategies. The book serves as a roadmap for harnessing AI to enhance customer experience and drive growth, providing practical frameworks and real-world examples to help develop and implement effective AI strategies.
Key Ideas
Customer-Centric AI
Successful AI implementation requires a customer-centric approach, focusing on identifying customer pain points and leveraging AI to develop tailored solutions that enhance customer experience and foster loyalty, beyond just automating existing processes.
Practical Frameworks and Tools
The book provides actionable frameworks, including the AI Customer Experience Canvas, to guide planning and execution of AI projects, helping businesses define objectives, identify data sets, and develop tailored AI solutions.
Understanding the Building Blocks
The authors demystify technical aspects of AI, providing foundational understanding of the math and technology, while emphasizing a holistic approach considering people, processes, and capital required for successful AI integration.
FAQ's
This book is geared towards business leaders, decision-makers, data scientists, and anyone involved in shaping their organization's digital transformation strategy.
No, the book is designed to be accessible even without a technical background in AI. It provides clear explanations of core concepts and focuses on practical applications rather than complex technical details.
Yes, the authors draw on their extensive experience and incorporate case studies from various industries to illustrate successful AI implementations and offer practical insights.
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